I arrived at 5 pm on a Sunday at MIA and decided to take the train home in Coconut Grove. This should be a simple proposition. The system is new, so one expects it to be clean. No bonus points for that. Connecting the airport with the rest of the area is a no-brainer and should have been a long time ago.
I tried tracking the train over MDT’s app, but got nowhere (it’s generally good). No exact times to be found. I proceeded to the station at any rate. Once there it would have been good to have a central information point that listed the different departure times for buses and trains. No information to be found.
I decided to check the train platform and paid to do so without knowing when a train would depart. No information to be found
I tried the station personnel of which there were plenty and they had nothing to do. No information to be found and no willingness to seek it.
At some point a train came. No one knew when it would leave.
I like public transit. I grew up with it. But public transit needs to make it easy for users and here is where MDT fails. You could give people information about the available options so that they can choose. But MDT doesn’t. Transportation systems in “world class cities” (which so many Miami politicians like to compare themselves to) do.
If this is how Miami greets it’s visitors then Miami fails epicly.
PS: To top it all off, while waiting on the train the public announcements were nonsensical and the most unprofessional I have ever witnessed anywhere in the world. It was as if the person on the microphone had a conversation with another person. Visitors on the train rolled their eyes. Locals just assume that this is how we roll in Miami.
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