A few days after we published Leah Weston’s letter lambasting the Miami Trolley service for poor service and planning, the City of Miami responded with their side of the story. See below for the response.
Dear Ms. Weston,
Thank you for taking the time to provide feedback on your experience with the Miami Trolley. As a new service, the office of transportation is continually working to make the Miami Trolley a more convenient transportation alternative in the City. Please be assured that we are taking your comments into consideration and are working to resolve the problem. In the meantime, we would like to address your concerns with a brief response to your e-mail. Please read below.
1. The Trolley is completely unreliable.
The City of Miami is aware of the issue of inconsistent headways and is working on possible solutions. Traffic congestion, lane closures, and the opening of the Brickell Avenue Bridge impede vehicular traffic thus creating challenges to maintain consistent and reliable headways.
To rectify the issue, the City is working closely with Limousines of South Florida (LSF), the company contracted by the City to operate the trolleys, to resolve this problem. Drivers are required to maintain regular radio contact with the dispatcher to ensure proper spacing. When the trolleys begin to bunch, the drivers of the trailing vehicle are asked to wait at the next stop to establish proper spacing. This is a temporary solution as we hope to resolve the problem by introducing technology into the program as many other transit agencies do. For further information, please refer to the answer to question # 2.
2. Why is there no way to track the trolley…?
The City is working to establish GPS-based monitoring of the trolleys in the coming months. This technology will accomplish a number of things: First, City and LSF staff will track trolleys remotely, facilitating the identification and correction of vehicle bunching. Second, the GPS tracking will allow riders to access the trolley website to determine the Estimated Time of Arrival (ETA) at their stop.
3. Whoever designed the stops at Brickell Station lacks complete common sense.
The northbound and southbound trolleys overlap at the Brickell Metrorail station but have two separate stops. The ideal situation would be to have both stopping at the same location. The northbound has to stop closer to SW 10th Street to be able to make the turn under the Metrorail. Due to bus bay capacity issues, the City decided to move the southbound stop further south next to the Metromover station. At times, both routes arrive at the same time. We acknowledge that sometimes the southbound trolley stops at the northbound to drop off passengers. This should not happen as it creates confusion to the passengers waiting for their trolley. We will continue to remind the drivers that southbound vehicles must stop ONLY at the southbound location.
In addition, we are working closely with LSF to make use of the LED marquee signs in the front of each vehicle to have them clearly identified as northbound or southbound.
4. Finally, about a month ago, I dropped my work ID on a trolley.
When you contacted the City of Miami, we forwarded your query to LSF. Unfortunately, an LSF employee had destroyed your ID. This was a simple case of human error. We understand that LSF contacted you, and apologized. We also would like to apologize for the inconvenience this incident has caused you.
We appreciate your comments and please do not hesitate on contacting us with comments or concerns.
Carlos Cruz-Casas, P.E.|Assistant Transportation Coordinator
City of Miami – Office of the City Manager/Transportation
Subscribe via Email
Find us on Facebook
- Dan on Miami at Manhattan Prices
- Marta Viciedo on Making Miami’s Mean Streets Safer
- Rudy on Imagining Townhouses in Little Havana
- Mr. E. on Lackluster Mayoral Candidates Promise More of the Same on Transportation
- hello miami on How Miami Greets Its Visitors (and Locals)
- Mike Moskos on How Miami Greets Its Visitors (and Locals)
CategoriesAccident Architecture bicycles bike lanes Bike Miami Days biking Biscayne Boulevard Brickell bus Climate Change Coconut Grove complete streets Downtown Miami FDOT High Speed Rail Metrorail Miami Miami-Dade County Miami-Dade Transit Miami 21 Miami Beach Museum Park News Parking Parks Pedestrian Pedestrians Pic o' the Day Planning Real Estate Development Rickenbacker Causeway Sprawl Streetcar Traffic Transit Transitography Transit Oriented Development Transportation Tri-Rail Uncategorized Urban Design Urban Development Boundary Urban Growth Urban Planning Walkability
- All Aboard L.A.'s Bike Commuter Train December 7, 2013This train is not steel wheels on steel rail - it is multiple two-wheeled rubber tires, commuting together, providing support and safety to novice cyclists, but sometimes it backfires. Interviewed is a frustrated motorist who intimidated them.
- How Would Losing Your Sight Change Your Approach to Design? December 7, 2013Alison Prato speaks with architect Chris Downey, who lost his eyesight five years ago following surgery to remove a brain tumor, about how his approach to design and his experience of the city have changed.
- Social Impact Bonds Aim to Attract Investment in Public Health December 7, 2013A pilot project hopes to pioneer a new type of investment by alleviating asthma among lower-income children. Project developers hope the Fresno Asthma Impact Model could become a national model for improving health and reducing costs.
- Map of D.C. Metro Expansion Plans Unveiled December 7, 2013A preliminary map of D.C. Metro's long-term expansion plans that was unveiled this week has riders salivating at the prospect of a station finally being built in Georgetown. A third line could serve Virginia.
- Want to Buy a Bike Share System? December 7, 2013After three years of operation, Melbourne's publicly subsidized bike share system is for sale. Though ridership has increased each year since opening, private investment is seen as crucial for expansion.
- Friday Funny: Pointless Diagrams December 6, 2013Illustrative diagrams are one of the primary tools used by architects and planners to explain existing conditions and design concepts. An art project that produces frivolous diagrams reveals the heft that well crafted drawings bring.
- Putting a Value on Creative Capital December 6, 2013A new report from the National Endowment for the Arts (NEA) and the U.S. Bureau of Economic Analysis (BEA) estimates the impact that all those actors, writers, and artists have on the national economy.
- With TOD Planning, Boston Suburb Embraces a Different Brand of Urban Renewal December 6, 2013With the long-awaited extension of Boston's Green Line train to Somerville expected to arrive in a few years, the city has embraced a planning and development process much different from the one that "left behind some of Somerville’s worst spaces."
- Republican Rift Plays Out Over Carbon Pricing December 6, 2013Embracing the inevitability of some sort of carbon pricing scheme being adopted by the U.S. Government, many of the nation's biggest corporations are incorporating such costs into their financial planning. One major player isn't giving up the fight.
- Walking to School on the Rise Across America December 6, 2013A new report from the National Center for Safe Routes to School finds that the percentage of students walking to and from school "increased significantly" between 2007 and 2012.
- All Aboard L.A.'s Bike Commuter Train December 7, 2013