Transit Miami reader and Emerge Miami coordinator Leah Weston shared the following letter with us, containing some poignant feedback and observations from the new-ish Miami Trolley service in downtown Miami.
Sent to TrolleyInfo@Miami.gov
I am writing because I would like to make some comments about the Miami Trolley Service. While I am happy to have the mobility from my apartment on the south end of Brickell to the Metro station, I have observed a few issues over the past month and a half that I have been using it and felt like I should give my feedback.
(1) The trolley is completely unreliable. The signs say every 15 minutes, but that is just dead wrong. Oftentimes what will happen is that I will wait for 30 minutes and see two or three trolleys going the opposite direction pass me before one going in my direction shows up. The B bus follows almost THE EXACT SAME ROUTE and it is MUCH MORE reliable. I’d rather pay $1.25 to get somewhere on time than to stand around indefinitely, holding a huge pile of heavy books (I am a law student) and sweating profusely.
(2) Why is there no way to track the trolley like you can with the Metrorail and the Metrobus? If the purpose of public transportation is to be able to get around without a car, I need to be able to plan my trip.
(3) Whoever designed the stops at Brickell Station lacks complete common sense. There are two stops–one for Northbound, one for Southbound. However, the two stops are VERY far apart. That’s fine, except for the fact that there’s nowhere on the FRONT of the trolley that indicates which direction the oncoming trolley is going. Both the North and Southbound trollies stop at the Northbound stop to let people off. I personally have to go Southbound in the afternoon when I arrive home. If I think a Southbound trolley is coming, but it turns out to be a Northbound trolley, I have to run back and forth like an idiot with a 20 pound pile of books. Also, there have been a number of occasions where I think a trolley is heading my direction, but it turns out not to be and, in turn, I miss the B bus back home and have to wait another 15-40 minutes (whenever the next trolley decides to come). Long story short: A 20 minute commute home turns into an hour commute. Might as well drive my car for that kind of efficiency.
(4) Finally, about a month ago, I dropped my work ID on a trolley. Shortly after this happened, I promptly wrote an e-mail inquiring about my ID. About a week later, I got a phone call from someone at your office, apologizing for not getting back to me sooner, but that they had shred my ID. That ID also happened to contain a $50 monthly student Metro pass which I had paid in full and which was nonrefundable. While I understand the policy, there are a few problems with this scenario: Why don’t you have someone regularly checking your e-mail account? Why doesn’t the fact that my name and the name of the judge I was working for appeared on the front of the ID merit a little bit of investigation? The woman on the phone also told me she would “see what she could do” about my Metro pass. Why did she never follow up with me?
I’m sorry for the lengthy diatribe, but I thought you should be aware that your service is sub-par and needs improvement. Please feel free to contact me if you have any questions about what I have written.
What has your experience been with the Miami trolleys?
Subscribe via Email
Find us on Facebook
- Al Crespo on Overtown Commissioner Knows Her Highway History: FDOT Fails!
- UDB on Highways and the Decay of Once Glorious Overtown
- Guillermo on City of Miami’s 2013 Transportation Summit Video
- ivo on Why Does FDOT Want Our Streets?
- Matthew Toro on Poll: Who Should Control Miami’s Downtown Streets?
- David on Poll: Who Should Control Miami’s Downtown Streets?
CategoriesAccident Architecture bicycles bike lanes Bike Miami Days biking Biscayne Boulevard Brickell bus Climate Change Coconut Grove complete streets Downtown Miami FDOT High Speed Rail Metrorail Miami Miami-Dade County Miami-Dade Transit Miami 21 Miami Beach Museum Park News Parking Parks Pedestrian Pedestrians Pic o' the Day Planning Real Estate Development Rickenbacker Causeway Sprawl Streetcar Traffic Transit Transitography Transit Oriented Development Transportation Tri-Rail Uncategorized Urban Design Urban Development Boundary Urban Growth Urban Planning Walkability
- Designing a Divorce? What It's Like to Work With a Spouse June 18, 2013Spurred by the simmering debate over whether Denise Scott Brown deserves recognition from the Pritzker Prize for her work with her husband Robert Venturi, Justin Davidson explores the nature of designing with your life partner. […]
- Turning an Eye on Big Brother June 17, 2013Ever wonder just how many prying eyes are watching you as you amble down a city street? A new app seeks to develop a comprehensive catalog of Big Brother's presence by documenting the locations of security cameras covering a city's public spaces. […]
- Bike Lobby Flexes Its Muscles June 17, 2013Did you chuckle when the WSJ's Dorothy Rabinowitz said "the bike lobby is an all-powerful enterprise”? Well, "[t]he bicycle lobby is real," say Byron Tau and Caitlin Emma, who explore the increasing clout of those fighting for bike infrastructure. […]
- Discovery of 'Lost Recipe' for Ancient Concrete Provides Foundation for Future Cities June 17, 2013Portland cement doesn't come close to matching the resiliency of the concrete created by ancient Romans. After years of research, scientists believe they've unravelled the ingredients and production techniques that made Roman concrete so superior. […]
- Where’s the Heat Going? Global Warming Lull Befuddles Scientists June 17, 2013Despite record levels of greenhouse gas emissions, global surface temperatures have risen at a much slower rate over the past 15 years than the 20 years prior. Scientists are struggling to explain a warming plateau. […]
- Iowa Gov. Rules Out Taxes, Fees, and Tolls to Fund Transportation Projects June 17, 2013To the chagrin of many state legislators, Gov. Terry Branstad opposes new revenue measures to fund transportation projects, as he believes he is following the wishes of his constituents. Tax cuts, not increases, are on his agenda. […]
- To Compete, Phoenix Must Grow Up, Not Out June 17, 2013As Wellington 'Duke' Reiter notes, for the past several decades Phoenix has shown it expertise in horizontal growth. But, as development heats up again after the Great Recession, he says the city's growth must be managed to increase density. […]
- Elite Citadels: The Global Growth of the Gated City June 17, 2013Gated communities were once confined to specific neighborhoods or suburban areas, but as the global financial sector grows, entire cities are becoming gated enclaves where the 'one per cent' network and drive national policies, says Simon Kuper. […]
- Has Toronto Built Too Much Too Fast? June 17, 2013As Toronto's condo building boom has transformed the city, it's also helped to transform Canada's housing market. There are warning signs, however, that a surplus of housing in the city threatens to destabilize Canada's entire economy. […]
- Chicago's $218 Million Unfinished Basement June 17, 2013Greg Hinz tours the unfinished 'superstation' under Block 37 in the central Loop, built by the Chicago Transit Authority at a cost of $218 million. It would cost an estimated $150 million to complete, a sum that's unlikely to be raised anytime soon. […]
- Designing a Divorce? What It's Like to Work With a Spouse June 18, 2013