Transit Miami reader and Emerge Miami coordinator Leah Weston shared the following letter with us, containing some poignant feedback and observations from the new-ish Miami Trolley service in downtown Miami.
Sent to TrolleyInfo@Miami.gov
I am writing because I would like to make some comments about the Miami Trolley Service. While I am happy to have the mobility from my apartment on the south end of Brickell to the Metro station, I have observed a few issues over the past month and a half that I have been using it and felt like I should give my feedback.
(1) The trolley is completely unreliable. The signs say every 15 minutes, but that is just dead wrong. Oftentimes what will happen is that I will wait for 30 minutes and see two or three trolleys going the opposite direction pass me before one going in my direction shows up. The B bus follows almost THE EXACT SAME ROUTE and it is MUCH MORE reliable. I’d rather pay $1.25 to get somewhere on time than to stand around indefinitely, holding a huge pile of heavy books (I am a law student) and sweating profusely.
(2) Why is there no way to track the trolley like you can with the Metrorail and the Metrobus? If the purpose of public transportation is to be able to get around without a car, I need to be able to plan my trip.
(3) Whoever designed the stops at Brickell Station lacks complete common sense. There are two stops–one for Northbound, one for Southbound. However, the two stops are VERY far apart. That’s fine, except for the fact that there’s nowhere on the FRONT of the trolley that indicates which direction the oncoming trolley is going. Both the North and Southbound trollies stop at the Northbound stop to let people off. I personally have to go Southbound in the afternoon when I arrive home. If I think a Southbound trolley is coming, but it turns out to be a Northbound trolley, I have to run back and forth like an idiot with a 20 pound pile of books. Also, there have been a number of occasions where I think a trolley is heading my direction, but it turns out not to be and, in turn, I miss the B bus back home and have to wait another 15-40 minutes (whenever the next trolley decides to come). Long story short: A 20 minute commute home turns into an hour commute. Might as well drive my car for that kind of efficiency.
(4) Finally, about a month ago, I dropped my work ID on a trolley. Shortly after this happened, I promptly wrote an e-mail inquiring about my ID. About a week later, I got a phone call from someone at your office, apologizing for not getting back to me sooner, but that they had shred my ID. That ID also happened to contain a $50 monthly student Metro pass which I had paid in full and which was nonrefundable. While I understand the policy, there are a few problems with this scenario: Why don’t you have someone regularly checking your e-mail account? Why doesn’t the fact that my name and the name of the judge I was working for appeared on the front of the ID merit a little bit of investigation? The woman on the phone also told me she would “see what she could do” about my Metro pass. Why did she never follow up with me?
I’m sorry for the lengthy diatribe, but I thought you should be aware that your service is sub-par and needs improvement. Please feel free to contact me if you have any questions about what I have written.
What has your experience been with the Miami trolleys?
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