Today was the first time I used one of the bike racks mounted on the MDT buses, as I did a bike-bus commute from South Beach to FIU Biscayne Bay. I boarded the 93 bus at Omni station and loaded my bike onto the rack closest to the driver. I should note that I ride a steel city bike with a pair of panniers – this is a heavy bike with an even heavier rear wheel area. But I got it on and locked it into place following the instructions on the MDT website. It still felt wobbly so I asked the driver if I’d done it correctly, to which she responded with a non-committal sound I took to mean yes.
Long story short (the longer version was posted to my blog), the locking mechanism slipped off the front wheel and the bike fell off the rack at my stop on 135 St & Biscayne Blvd, being hit by the bus into the next lane. It wasn’t run over, thankfully, but it was damaged so I couldn’t ride it. The driver reported it but did nothing else, shifting the blame entirely onto me and then leaving without even saying sorry. I filed a complaint via the MDT website but I fully expect them to blow their nose with it. I accept it was partly my fault because I may not have locked it properly, but I also asked for confirmation from the driver and received none. The driver also obviously was not paying attention to the bike otherwise she would have noticed when the locking arm slipped off.
I see bikes on the bus racks every day and I assume these reach their destination fine and dandy. But while I realize my case may be out of the ordinary, I cannot be the only person who has used these racks for the first time and did not know if they were used correctly. The buses should have better signage explaining the proper operation of the locking mechanism, and the drivers should be trained (and frankly required) to make sure that bikes are properly secured, especially when people ask them explicitly. While MDT may not make itself responsible for every single bike that goes on one of their bus bike racks, it cannot be good for business (to appeal to the basest denominator) if cases like mine happen more often.
Has anyone else out there had a problem with the MDT bus bike racks?
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