Miami-Dade Transit is finally rolling out some high(er) tech service upgrades, which should make riding Metrorail at least somewhat more pleasant and definitely more predictable. From the MDT press release:

(MIAMI, November 2, 2007) – Miami-Dade Transit is proud to announce a new online system that allows Metrorail customers to check the next train’s arrival time right from their computers and mobile devices.

The new Train Tracker is available at www.miamidade.gov/transit/mobile. The site is specially configured for web-enabled mobile devices. Customers can simply select their station from the drop-down menu, then click “Go” for the arrival times of the next southbound and northbound train. Passengers should refresh times frequently by clicking “refresh times.”

The Train Tracker site also features links to the Metrorail system map and schedules for all the bus routes serving each Metrorail station, as well as information on connecting routes and transit customer service phone numbers.

Customers also can check Train Tracker on their computers or laptops at www.miamidade.gov/transit by clicking the “Where is the Train?” link under the Metrorail icon in the Quick Links portal in the upper right, or they can go directly to www.miamidade.gov/transit/traintracker.asp. Train Tracker also is available on the electronic transit information kiosks located at Miami International Airport and the Government Center and Dadeland South Metrorail stations.

“This is the latest example of how we’re using technology and the Internet to improve how we communicate with our customers,” Miami-Dade Transit Director Harpal Kapoor said. “Train Tracker will take the guesswork out of waiting for the train so passengers can plan their trips accordingly.”

To further improve the customer service experience, Miami-Dade Transit plans to install overhead electronic signs at every Metrorail station displaying Next Train arrival times. The first sign was installed in May at the Government Center station on the second floor next to the Metromover entrance.

The official public launch and demonstration of Train Tracker will take place on Tuesday, Nov. 6 from 7 a.m. to 9 a.m. at the Government Center Metrorail station, 2nd floor, near the Metrorail turnstiles.

Miami-Dade Transit staff will be available to demonstrate how the system works and show customers how to access Train Tracker on their mobile devices. Cell phones and mobile devices must be web-enabled and have a web browser to access Train Tracker.

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6 Responses to MDT Introduces Train Tracker for Metrorail

  1. Anonymous says:

    Great news for Miami!

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  2. Anonymous says:

    Finally, I have been waiting for something like this for a long time.

       0 likes

  3. Anonymous says:

    This service is great. I tried it out last night with my blackberry. Train was there exactly when the website said it would be.

    -Tim

       0 likes

  4. Anonymous says:

    dr.martin luther king jr.plaza southbound

       0 likes

  5. Anonymous says:

    You bet! I take the train home from school every day and my brother picks me up from dadeland north. While I wait for the bus to Douglas, I check where the train is so I can call him and let him know when to come pick me up so we arrive at the same time and no one has to wait :). You can’t go wrong with technology!

       0 likes

  6. [...] If anyone’s keeping score of these high tech transit tools, I’d say that puts Broward: 2 to Miami: 1. [...]

       0 likes

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