The Press Telegram is reporting that Long Beach is in the process of developing a smart phone application so that citizens can more easily report problems they encounter on city streets. According to this article, Boston and Pittsburg are already using a similar application. The application would cost $10,000-$12,000 to develop.

Miami Dade County Public Works and FDOT should seriously consider developing a similar application.  It would be a lot easier to report problems through a smart phone application.  How about it?

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4 Responses to A Smart Phone Application to Improve City Repairs

  1. dario says:

    This is a great idea. Something like this could interface with the existing 311 reporting system in Miami-Dade County. FDOT, Public Works and other desks in these bureaucracies would receive these reports quickly, easily, efficiently and repeatedly, and repeatedly, and repeatedly.
    I wonder, could we tweak this reporting system to either respond to resident reports with the message, “we have no budget to fix that” or “this doesn’t have priority” or, preferably, to have the smart phone application send messages directly to our elected representatives?

  2. Rog in Miami Gardens says:

    This is a fantastic idea, indeed.

  3. Prem says:

    This is not as good an idea as it sounds.

    I’ve been wondering now for a while why big institutions whose services are duplicated in other areas across the world feel the need to have specialized information systems that are only useful to them.

    All these cities would do well to work together to develop an open source solution to this problem, that anyone with the appropriate knowledge could improve and add on to. This way when another city decides to provide a similar service to their citizens there will already be the framework available, for free, which they can then spend tremendously less taxpayer money on in implementing in their own area.
    Because these services are provided by public institutions arguments for making these systems proprietary and closed are mute. The private companies hired to design these systems are responsible to us, not us to them, and we, as citizens of the US, and human beings, owe it to all human beings to promote a more open government, so that everyone can benefit from the advances made by those in cities/states/countries that can afford to pay for and implement these kinds of plans.

    But there’s a better argument for why cities/states/countries should take the initiative to develop open source platforms for government IT, it’s that although they may initially front the bill, they will FOREVER benefit from improvements made by others. It is within their power to choose which changes and improvements to implement and which to ignore.
    I think that is much more in the spirit of New Urbanism, complete streets, and better government, than the kinds of plans these cities are probably implementing, and would of course give able persons the freedom to point out and improve oversights made by the public institutions and private companies developing these platforms, which I’m sure we can all agree is almost always the case. They forget things, and can’t fix them because the cost to do so would be prohibitive.

  4. JM Palacios says:

    Problem already solved. No need to waste $10,000 when SeeClickFix now has an iPhone app, see http://www.seeclickfix.com. FDOT in Broward County tracks SeeClickFix, see http://www.transitmiami.com/2009/06/11/fdot-sees-clicks-and-fixes-in-broward-county/. So Broward County at least is already way ahead of Long Beach. :-)

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