Comments on: Thank You County Public Works Department! http://www.transitmiami.com/2009/11/10/thank-you-county-public-works-department/ Moving Together, Faster Sat, 13 Mar 2010 19:26:51 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Prem http://www.transitmiami.com/2009/11/10/thank-you-county-public-works-department/comment-page-1/#comment-80020 Prem Fri, 13 Nov 2009 18:24:14 +0000 http://www.transitmiami.com/?p=5128#comment-80020 Felipe! That suggestino would require that someone do something out of their comfort zone! For it to be of any help would require that 311 employees actually follow up on customer complaints and suggestions. Of dozens of complaints i've made before and after the implementation of 311 I've never received a follow up call from MDT or any one for that matter. Never had a phone call returned after leaving a message for someone in any department of MDT. Thanks 311, your presence here is more useful than your presence after dialing 311 on my phone, which is almost not helpful at all. How many times have I corrected 311 employees on bus scheduling issues? Let me count the ways. Felipe!
That suggestino would require that someone do something out of their comfort zone! For it to be of any help would require that 311 employees actually follow up on customer complaints and suggestions.

Of dozens of complaints i’ve made before and after the implementation of 311 I’ve never received a follow up call from MDT or any one for that matter. Never had a phone call returned after leaving a message for someone in any department of MDT.

Thanks 311, your presence here is more useful than your presence after dialing 311 on my phone, which is almost not helpful at all.
How many times have I corrected 311 employees on bus scheduling issues? Let me count the ways.

]]> By: Felipe Azenha http://www.transitmiami.com/2009/11/10/thank-you-county-public-works-department/comment-page-1/#comment-79994 Felipe Azenha Fri, 13 Nov 2009 16:09:42 +0000 http://www.transitmiami.com/?p=5128#comment-79994 Thanks 311. Please allow me to suggest that 311 create a website/ email address where photos can be emailed through the use of smart phones. Thanks 311. Please allow me to suggest that 311 create a website/ email address where photos can be emailed through the use of smart phones.

]]> By: 311 http://www.transitmiami.com/2009/11/10/thank-you-county-public-works-department/comment-page-1/#comment-79983 311 Fri, 13 Nov 2009 15:36:55 +0000 http://www.transitmiami.com/?p=5128#comment-79983 Government needs the community to report incidence of traffic signals malfunctioning, street lights out, debris on public lands and other minor maintenance items. Please feel free to call 311 and log any additional community needs. Government needs the community to report incidence of traffic signals malfunctioning, street lights out, debris on public lands and other minor maintenance items. Please feel free to call 311 and log any additional community needs.

]]> By: kevin http://www.transitmiami.com/2009/11/10/thank-you-county-public-works-department/comment-page-1/#comment-79382 kevin Wed, 11 Nov 2009 03:16:40 +0000 http://www.transitmiami.com/?p=5128#comment-79382 Like! Like!

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